Service
We are there for our customers - even years after the sale.
Quality, efficiency and innovation - three keywords that apply specifically to Barbaric's service competence. In order to ensure that our handling systems function optimally, we rely on good cooperation with our customers and particularly customer-oriented support from our competent service team. The employees of our service hotline have been with us for many years and convince with their excellent know-how of our products.
Technical support
How can you reach us?
Our service department is at your service Monday to Friday from 07:00 to 16:00. In order to be able to process your inquiry as quickly as possible, we ask you to have the order or serial number of your handling system and any further information on the handling system ready.
Hotline: +43 732 779800 - 300
E-Mail: support@barbaric.at
Spare Parts
Original Spare Parts from Barbaric.
Our Barbaric spare parts team is at your service Monday to Thursday 07:00 to 16:00 and Friday 07:00 to 12:00. In order to be able to process your inquiry as quickly as possible, we ask you to have the order number or serial number of your handling system and any further information on the handling system ready.
Hotline: +43 732 779800 - 400
E-Mail: spareparts@barbaric.at
After-Sales
Service or maintenance needed?
You need a service or maintenance of your handling system? Please contact our Barbaric after-sales team from Monday to Thursday from 07:00 to 16:00 and Friday from 07:00 to 12:00. In order to process your request as quickly as possible, we ask you to have the order number or serial number of your handling system and possibly further information of the handling system ready.
Hotline: +43 732 779800 - 500
E-Mail: aftersales@barbaric.at
Our service offers
Phone Support, Maintenance and Warranty Agreements
Barbaric stands for top customer service and best customer satisfaction. To ensure that we can continue to offer rapid assistance in the event of faults and maximum availability of your plant in the future, we are redefining our service offer for standard machines from June 2020. This is in response to our customers' wishes to further expand and improve our service and maintenance offering. We would be pleased to prepare an individual service offer for you, too, which is perfectly tailored to your needs.
Phone Support Agreement
We hereby offer our customers unrestricted contact to our service hotline and thus quick assistance in case of malfunctions and downtimes. Our team of experienced service technicians will be pleased to help you with your request.
Maintenance and Phone Support Agreement
With this maintenance agreement, we offer our customers annual maintenance and inspection of their system at a reduced flat rate. The maintenance is carried out in the course of a maintenance tour and is coordinated with you in advance.
Also included in the maintenance agreement are all services of the support agreement and thus the unlimited contact to our service hotline during our service hours.
Extended Warranty Period
Durability, optimum performance and highest quality. Our warranty extension is the optimal protection against unexpected repair costs. With this package, we would be pleased to extend our manufacturer's warranty for your system by a further year in addition to the standard warranty (1 year from commissioning in one-shift-operation).
FURTHER INFO ON THE MANUFACTURER'S WARRANTY
For further information, we are happy to advise you on the phone through
+43 732 779800 - 500 or through e-mail at aftersales@barbaric.at.
Maintenance & Repairs
Maximum efficiency due to special longevity.
Longevity and optimum performance even after many years - these characteristics of our handling systems mean optimum efficiency and enormous added value in production for our customers.
We offer our customers to carry out the annually recurring inspection and maintenance through our trained service personnel. This is the only way to increase the service life in the best possible way and thus maximise the efficiency and availability of the handling system.
Spare Parts Packages
For maximum safety and minimum risk.
You don't want to take any extra risks and have our spare parts ready even faster? For particularly high reliability and the shortest possible downtimes, we offer spare parts packages to our customers that contain the most important spare and wear parts.
Our staff will be happy to advise you which spare parts are particularly important for your system and are therefore essential for smooth operation.
General contact information
Customer contact is a top priority to us. For general inquiries we are available during our opening hours through phone, e-mail or contact form:
Email: office@barbaric.at
Phone: +43 732 779800
Our opening hours:
Monday to Thursday: 07:00-12:00 and 13:00-16:00
Friday: 07:00-12:00
